Frequently Asked Questions
Everything you need to know about our premium tech accessories and services.
What materials do you use in your products?
We specialize in high-tech materials such as Aramid fiber and carbon fiber, known for their exceptional strength-to-weight ratio and durability in aerospace and automotive industries.
How long does shipping take for international orders?
Standard international shipping typically takes 7 to 15 business days. We also offer expedited shipping options which arrive within 3 to 5 business days depending on your location.
Are your phone cases compatible with MagSafe?
Yes, many of our MagEZ cases are designed with built-in magnets to ensure full compatibility with Apple MagSafe chargers and our own ecosystem of magnetic accessories.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition and packaging within 30 days of delivery.
Do your products come with a warranty?
Most PITAKA products come with a 12-month limited warranty covering manufacturing defects. Please register your product on our website to activate your coverage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.